On Mailforge, Infraforge and Primeforge, the DNS records we add for your mailboxes are locked by default. You can't change or delete them yourself. If you need to, our support team can unlock DNS for your account. Be careful with the records once they are unlocked, because a wrong change can stop your mailboxes from working.
What does it mean that DNS is locked?
You can't change or delete the DNS records that we add for your mailboxes. In the Edit Host Records window these records show a lock icon and have no edit option. This is the default on all three products.
These records are locked:
MX
SPF
DKIM
DMARC
On Mailforge and Infraforge only: the smtp, imap and pop host records
All other records are not locked, for example a CNAME record. They show an edit icon. You can also add your own records with Add new record.
Some changes to locked records are still available to you with Bulk DNS update:
DMARC policy
DMARC email
Adding a CNAME record
Domain forwarding
For the steps, see DNS records management in Mailforge, Infraforge and Primeforge.
Why are the DNS records locked?
Changing or deleting a record that we added can hurt your mailboxes, and they can stop working completely. This applies to records such as MX, SPF and DKIM. Locking them keeps your mailboxes safe from accidental changes.
Can I get my DNS records unlocked?
Yes. If you need to change records that are locked, contact our support team through live chat in your account and ask them to unlock DNS.
The unlock applies to your whole account for that product. It is not set per domain or per workspace. If you use more than one of Mailforge, Infraforge and Primeforge, DNS stays locked in the other products until you ask for it there too.
Before you ask for an unlock: once DNS is unlocked, you are responsible for what you do with the records, on all domains in that account. A wrong or deleted MX, SPF or DKIM record can stop email delivery, send your emails to spam, or make your mailboxes fail completely. Only change a record if you know what it does, and copy the original value first so you can restore it.
Frequently asked questions
Do I need support to change my DMARC policy or add a CNAME record?
No. A CNAME record is not locked, and DMARC policy, DMARC email, CNAME records and domain forwarding are available in Bulk DNS update without an unlock.
Is DNS locked on all three products?
Yes. DNS is locked by default on Mailforge, Infraforge and Primeforge. The set of locked records is almost the same. Only Mailforge and Infraforge also lock the smtp, imap and pop host records.
Can I unlock DNS for only one domain?
No. The unlock covers your whole account for that product, not a single domain or workspace.