Custom Tracking Domain

In order to track opens or link clicks, Salesforge inserts a code into the email body. If you don’t track open and click rate, you don’t need custom tracking domain.

Typically this code is in a form of a URL and the domain of the URL is being used across all Salesforge clients.

If you want to ensure best email deliverability, you want to be using your own tracking domain, so that you're sending reputation is isolated from other accounts.

Adding a custom domain tracking to the domain to Salesforge

Create a CNAME record in the DNS settings of your domain registrar like GoDaddy

1. Log in to your domain registrar provider

2. Select the domain that you wish to create custom domain tracking for

3. Go to Manage/Edit DNS records for that domain.

4. Create a new DNS record by Adding a new CNAME record with the following hostname and value:

   Host (name): sf

   Type: CNAME

   Value: p.tracktickle.com

Save the record

You can check if the record has been propagated by doing the test on MxToolbox.com

Type in sf.yourdomain.com as the CNAME you want to test and click CNAME Lookup.

The test should show the Canonical Name as p.tracktickle.com

If this is not the case, wait for a bit and try later or check your CNAME. You may want to contact your domain registrar to ask them to help you propagate the domain.

Finally, add the custom tracking domain to your Salesforge account

1. Select the mailbox

2. Navigate to the Settings tab

3. Enable custom domain tracking

4. Insert the custom domain

5. Check the status and ensure it states active