---
title: "Primeforge renewal and mailbox cancellation reminder emails"
description: "Get advance notice of Primeforge renewals and mailbox cancellations, and manage who receives these reminders."
url: https://help.salesforge.ai/en/articles/10333678-primeforge-renewal-and-mailbox-cancellation-reminder-emails
collection: "Primeforge"
updated: 2026-11-04
language: en
---

# Primeforge renewal and mailbox cancellation reminder emails

Get advance notice of Primeforge renewals and mailbox cancellations, and manage who receives these reminders.

Primeforge sends two reminder emails so you know before a renewal or a mailbox cancellation takes effect. This article explains when each one is sent, who receives it, and how to turn them on or off.

### **Renewal reminder**

We send this email the day before your Primeforge subscription renews.

### **Mailbox cancellation reminder**

This email is sent when mailboxes are scheduled to be cancelled automatically because a subscription payment has not been resolved. It lists the mailboxes affected. It is sent the day before the cancellation, and if the payment issue is still unresolved, it can be sent each day until the mailboxes are cancelled or the payment is fixed.

This reminder does not cover mailboxes you delete yourself, so you won’t receive it for those. For how cancellation and deletion dates are set, see [Deleting Mailboxes and Freeing Up Mailbox Slots in Primeforge](https://help.salesforge.ai/en/articles/10333641.md).

### **Who receives these emails**

Both reminders go to account admins. Each admin receives each email once, even if they manage several workspaces.

### **Turning reminders on or off**

Both reminders are on by default. To change them, go to **Settings > Notifications**. Each admin manages their own preferences, and the setting applies to every workspace they have access to. Turning one reminder off does not affect the other.

![Settings screen with the Notifications tab selected, showing subscription renewal and mailbox cancellation email toggles set to On; red boxes highlight the Settings menu, Notifications tab, and toggles. Visible: Domains, Mailboxes, Pre-warmed mailboxes, Mailbox Calculator, Help & FAQs, Settings.](https://staticfiles.gleap.io/ghelparticle/BIKD9zXP4OtGfnHvEuneyXuQ1utZznTgJiBdHn99BxQrwMH91K9MSOFS6pqK0V33UlAeKQLydnE.png)

### **What these emails don’t cover**

Primeforge does not send a separate reminder before a domain expires. For how domain renewals work, see [Domain Renewal](https://help.salesforge.ai/en/articles/10333525-domain-renewals.md).