---
title: "LinkedIn Voice Notes in Salesforge: Recorded, AI-Generated, Credits and Fallback"
description: "How to add a Send voice note step to a Multichannel sequence, choose between a recorded and an AI-generated note, set up voices, and understand credits, fallback and limits."
url: https://help.salesforge.ai/en/articles/10333677-linkedin-voice-notes-in-salesforge-recorded-ai-generated-credits-and-fallback
collection: "Multichannel"
updated: 2026-11-03
language: en
---

# LinkedIn Voice Notes in Salesforge: Recorded, AI-Generated, Credits and Fallback

How to add a Send voice note step to a Multichannel sequence, choose between a recorded and an AI-generated note, set up voices, and understand credits, fallback and limits.

Voice notes let you send a spoken message to a lead on LinkedIn as part of a Multichannel sequence, or directly from Primebox. You can send one recording that every lead hears, or let AI turn a script into a personalised voice note for each lead, spoken in the sender's own voice.

## Who can receive a voice note

The **Send voice note** step works for **1st-degree connections only**, the same as a normal LinkedIn message, and it uses the sender's daily LinkedIn message limit. Place it after a Request connection step, or use it with leads you are already connected to. You will find it under **LinkedIn > Actions** when you add a step in the Multichannel builder.

![The Send voice note step under LinkedIn actions with its tooltip](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/R2P7YJCBRW0YX6NLDwPdrlYICeRjJ8zIrOy3HUujWkreBd6m7ZgKiHX9qyngPJ1qGoWg8WNheXo.png)

## Recorded or AI-generated

Each voice note step has a **Generate with AI** toggle in the top right. Leave it off for a recorded note, or turn it on for an AI-generated one.

<table style="min-width: 75px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p>Option</p></th><th colspan="1" rowspan="1"><p>Recorded</p></th><th colspan="1" rowspan="1"><p>AI-generated</p></th></tr><tr><td colspan="1" rowspan="1"><p><strong>What the lead hears</strong></p></td><td colspan="1" rowspan="1"><p>The same recording, for every lead</p></td><td colspan="1" rowspan="1"><p>A version generated from your script for that lead, in the sender's voice</p></td></tr><tr><td colspan="1" rowspan="1"><p><strong>How you create it</strong></p></td><td colspan="1" rowspan="1"><p>Record in the browser, or upload an audio file (up to 1:00 minute)</p></td><td colspan="1" rowspan="1"><p>Write a script, using variables and spintax</p></td></tr><tr><td colspan="1" rowspan="1"><p><strong>Personalization credits</strong></p></td><td colspan="1" rowspan="1"><p>None</p></td><td colspan="1" rowspan="1"><p>2 per note, only when it is sent</p></td></tr><tr><td colspan="1" rowspan="1"><p><strong>Voice needed on the sender</strong></p></td><td colspan="1" rowspan="1"><p>No, it plays your recording</p></td><td colspan="1" rowspan="1"><p>Yes, each sender needs a voice (see below)</p></td></tr></tbody></table>

If your sequence uses A/Z variants, you can mix recorded and AI-generated notes across variants to test them against each other.

## Set up a recorded voice note

1.  Add a **Send voice note** step and keep **Generate with AI** off.
    
2.  Click **Start recording** to record in your browser, or drag and drop an audio file or click **Upload**. Recordings can be up to 1:00 minute. While recording, a timer shows how much time is left.
    
3.  After the recording, Salesforge transcribes the audio and fills in the transcript. You can play the recording back, delete it and record again, or edit the transcript.
    
4.  Under **Fallback message**, keep **Use the recording transcript** ticked to send the transcript as the fallback text, or untick it and write your own.
    
5.  Optionally click **Save as template** to reuse the recording in other sequences (see Templates below).
    

![Recorded voice note step with Start recording, Upload and fallback message](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/RcATbOBB27nNT2sQZL5AvB89mmmcE7ZlxNSFfOgnakepKUUJ2DEqgfYUDgnOHZpB0D67b0IngMg.png)

![A recording being transcribed, with Save as template and the fallback message](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/Rw9ldBpDJPxqOYuZuU7BUT5DxHH5rNuxWReWYecDMhSwB8985ppuoM6BwbgPGfFZnNMzH60eKDM.png)

## Set up an AI-generated voice note

1.  Add a **Send voice note** step and turn **Generate with AI** on.
    
2.  Write your script in the **Message for AI to generate** box. Use **Variables** to insert lead data such as first name or company, and spintax to vary the wording. **Templates** lets you start from a saved script.
    
3.  Check the counter at the bottom of the box. It shows words, approximate duration and characters, for example 1 / 1,000.
    
4.  Make sure every sender in the sequence has an AI voice assigned (see the next section).
    
5.  Optionally use **Generate preview** to hear how it sounds (see Previews below).
    

![AI-generated voice note step with script box, AI voice selector and fallback text message](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/N8TOOPzCd23i6QxXU3S1LtZ3phqlMsPpbodxkM4RGheI1VKSSMpzXDGuR99Z085W6a0mSpLlOv9.png)

### Script length

An AI script can be up to **1,000 characters**. Every character counts, including spaces and punctuation. For example, "Hello" is 5 characters.

### Greeting in the lead's language

Add {{localized\_greeting}} at the start of your script to greet each lead in their own language. Salesforge picks the language from the lead's language field first, then from the language or country on their LinkedIn profile, then by detecting the script of their name, and falls back to English. The greeting supports 24 languages. The rest of your script is spoken in whatever language you write it in, so write the script in the language you want the lead to hear. For more detail see [Localized Greeting for Human Path Messages](https://help.salesforge.ai/en/articles/10333612.md).

**Credits:** in a sequence, the greeting can cost 1 extra personalization credit per note. This happens only when Salesforge has to look up the lead's language from their LinkedIn profile. If the lead's language field is already filled in, there is no extra charge. So an AI voice note sent from a sequence costs 2 personalization credits, or up to 3 with the greeting lookup. Voice notes and previews sent from Primebox do not add a greeting charge.

## Voices for AI voice notes

AI voice notes are spoken in the voice set on each sender profile. Open the sender profile and use the **AI voice for voice notes** dropdown to choose one. The dropdown has two lists:

-   **Your voices:** the voices you or your teammates have cloned. A tick marks the voice currently selected, and small avatars show which senders already use it.
    
-   **Voice templates:** ready-made voices, labelled by gender and country. Search by name and listen to any voice with the play button.
    

Click **Record new voice** to clone your own voice.

![AI voice dropdown on a sender profile with Your voices, Record new voice and Voice templates](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/uOzCZh1g6wyEseeUdXRYTsoQPZUk9eDPUb6X6QKXD1GdJjkhNOq9yxVcPiRm7df29ZxJg0pr8bK.png)

### Clone your voice

Read the on-screen script out loud, either recording in the browser or uploading an audio file of up to 2:00 minutes, give the voice a name, then click **Confirm recording**. You can play the recording back or delete it and record again before confirming. Practise first, keep the volume even, speak at a steady pace and use a good microphone. Cloning is free.

![Clone your voice window with a named recording and the script to read aloud](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/GxVJlFJy4UDriAK5bWP1hXj4VvcYz5udTSxJpCPpYVBAhQTnemUfESmrQ4rW9sSCbpee3tewTNI.png)

### Share, edit and delete voices

-   Cloned voices belong to the workspace. Any sender can use any cloned voice, and one voice can be assigned to many senders.
    
-   Use the three-dot menu next to a voice to **Edit** (rename it, or re-record it in place so the voice and its senders stay the same) or **Delete**. A voice cannot be deleted while it is assigned to a sender, so switch those senders to another voice first.
    

### Assign voices to several senders at once

In an AI voice note step, the AI voice section lists any **Senders missing voice** in the sequence. Pick a voice for each sender in the list and click **Update** to save it to that sender's profile, without leaving the builder. Senders without a voice send the fallback text message instead.

![AI voice section listing senders missing a voice, with a voice picker and Update button for each](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/uy5RcPwMgbavkcPaURQ6wWaKolEat4eh2dB17s8IkegISTGBCHilVEpwP4s5bQQnsvx7IqPJpox.png)

## Previews

In an AI step, pick any sender's voice from the dropdown next to **Generate preview** to hear your script before launch. A preview only tests the sound; every sender still uses their own profile voice when the sequence runs. Each preview costs **2 personalization credits**, every time you generate one. Previews are not cached, so previewing the same script again is charged again.

## Templates

Click **Templates** at the top of a voice note step to reuse your work. Audio templates hold a saved recording together with its transcript. Pick one from the list, play it back, and click **Use template** to add it to the step. You can also click **Add template** to create a new one, **Edit template** to change it, or **Delete** to remove it.

![Templates window with the Audio section, a saved recording and its transcript](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/z46SufvTOFPOQGjG999SBuemisYwnvixHT4aCnX9YhPpy34rm29pBy0oxJ56D8xfgspvyEGNQaq.png)

## Voice notes in Primebox

Voice notes also work in Primebox LinkedIn conversations. You can send one as a reply, and voice notes your leads send you show up in the thread.

### Receive a voice note

When a lead replies on LinkedIn with a voice note, it appears in the conversation as a **Voice message** card. Click the purple play button to listen. The waveform fills in as the message plays, and a timer shows how far along you are, for example 0:03 / 0:04. The download button on the left saves the audio file. Click **Reply** under the message to answer with text or a voice note of your own.

![A received voice message in Primebox with a download button, waveform and play button](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/UXmKIonG83vRMNp4MHsPJ5QHB5V3kLNLWBC5qFYtJddUFUeIwmHuQoaCcbd3JGE9yAEDkKHwhuS.png)

![A received voice message playing, with the waveform filling in and a 0:03 / 0:04 timer](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/sZArf3814YgwQBgjmKvJ88tRR0wB7kYO5nYHhDZhaBYS7a4tc7pg3mhnU5Uuv9nQteALA9m2Ebc.png)

### Send a voice note from Primebox

To reply with a voice note, open the LinkedIn thread and click **Send voice note** at the top right of the reply box.

![The LinkedIn reply box in Primebox with the Send voice note button at the top right](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/SNFqHMlwyerZnH9mM2Ixg6oa7uk6I14SwTdA6pUCZoRv22jvu7dQ3NFyCHbtpNDfGsAQl0abUxX.png)

The reply box switches to a voice note composer. Click **Send text message** at the top right to go back to a normal text reply. **Send via** at the bottom shows which sender sends the note. You have three ways to create it:

-   **Record:** click **Start recording** to record in your browser.
    
-   **Upload:** drag and drop an audio file or click **Upload**. Voice notes can be up to 1:00 minute.
    
-   **Templates:** click **Templates** to reuse a saved voice note.
    

![Primebox voice note composer with Start recording, Upload and the Generate with AI toggle](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/rY9peR1JfiosSIayBgnF7WibMnUAOf7CmxfmpXA4o1LxZO45kjFqXf6Ky6q4rxtFH1xVCPvAT6b.png)

### Generate a voice note with AI in Primebox

Turn on **Generate with AI**, write your script in the box and send. Each AI-generated voice note costs 2 personalization credits. Hover over the question mark next to the toggle to see the cost and how many credits you have left.

![Tooltip next to Generate with AI showing 2 personalization credits per generated voice note and the remaining balance](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/q36k62BWAAxmUMXWbQ1UNkFa4vsSTsiBAlLuw3lGwm1eCemcnY4rlSWtwMsJosgkWPSzDkC028r.png)

AI voice notes are spoken in the sender's AI voice. If the sender has none, the composer shows a **Sender misses voice** issue. Choose a voice in the **AI voice** dropdown and click **Update** to save it to the sender's profile. The dropdown lists your cloned voices and the voice templates, and you can click **Record new voice** to clone your own.

![Sender misses voice prompt in the Primebox composer with a Select voice dropdown and Update button](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/q6Q7akhR2MtzAsWHyqZpOisAnDDa1S5jTvZCcXRMfBmwAfkoCgrqR3VGNgprBsmuyAZnqMqVjJt.png)

![Voice dropdown with Record new voice and the list of voice templates](https://staticfiles.gleap.io/p677a7ec3b682e732d0e54ed0/zb90nSnvHwHDptx1XH7ToScN4gVHar9rEjKmeuVDV1l5BSbBwCG0Ux2lEqy3hqpPpIAzuhu4eXD.png)

**Credits in Primebox:** a voice note sent from Primebox does not use a social action credit, the same as a text reply from Primebox. An AI voice note still uses 2 personalization credits.

## Fallback message

Every voice note step has a fallback text message. If the voice note cannot be delivered for any reason, Salesforge sends this text as a normal LinkedIn message instead, so the lead still hears from you. For a recorded note the fallback is the transcript by default; for an AI note it is the script by default. You can write a separate fallback message instead, and edit it after launch.

Common reasons the fallback is used:

1.  The sender has no AI voice assigned (these senders are listed as "Senders missing voice" so you can fix them before launch).
    
2.  You do not have enough personalization credits for the AI voice note.
    
3.  The recording or voice is unavailable, or the AI voice note could not be generated.
    
4.  LinkedIn refuses the voice message.
    

The one exception is a lead who is not a 1st-degree connection. That does not use the fallback: the sequence stops for that lead (see the FAQ below).

The fallback is a text message, so it uses 1 social action credit like any LinkedIn message.

## Credits

<table style="min-width: 75px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p>Action</p></th><th colspan="1" rowspan="1"><p>Social action credits</p></th><th colspan="1" rowspan="1"><p>Personalization credits</p></th></tr><tr><td colspan="1" rowspan="1"><p>Recorded voice note sent from a sequence</p></td><td colspan="1" rowspan="1"><p>1</p></td><td colspan="1" rowspan="1"><p>0</p></td></tr><tr><td colspan="1" rowspan="1"><p>AI voice note sent from a sequence</p></td><td colspan="1" rowspan="1"><p>1</p></td><td colspan="1" rowspan="1"><p>2 (up to 3 if {{localized_greeting}} has to look up the lead's language)</p></td></tr><tr><td colspan="1" rowspan="1"><p>Recorded voice note sent from Primebox</p></td><td colspan="1" rowspan="1"><p>0</p></td><td colspan="1" rowspan="1"><p>0</p></td></tr><tr><td colspan="1" rowspan="1"><p>AI voice note sent from Primebox</p></td><td colspan="1" rowspan="1"><p>0</p></td><td colspan="1" rowspan="1"><p>2</p></td></tr><tr><td colspan="1" rowspan="1"><p>Fallback text sent instead of an AI voice note</p></td><td colspan="1" rowspan="1"><p>1</p></td><td colspan="1" rowspan="1"><p>0</p></td></tr><tr><td colspan="1" rowspan="1"><p>Preview of an AI voice note</p></td><td colspan="1" rowspan="1"><p>0</p></td><td colspan="1" rowspan="1"><p>2 per preview</p></td></tr><tr><td colspan="1" rowspan="1"><p>Cloning a voice</p></td><td colspan="1" rowspan="1"><p>0</p></td><td colspan="1" rowspan="1"><p>0</p></td></tr></tbody></table>

The 2 personalization credits for an AI voice note are set aside before the note is generated, charged only when it is actually sent, and returned if sending fails. In a sequence, the social action credit is used when the note is sent on LinkedIn; voice notes sent from Primebox do not use one. Your remaining personalization credits are shown in the AI voice section of the step.

## Limits and reporting

-   Voice notes count toward the sender's daily LinkedIn **Send message** limit. They share it with text messages. If the daily limit is reached, the voice note waits and goes out when the limit allows, the same way a text message does.
    
-   Voice notes appear as sent messages in your analytics.
    
-   A sent voice note triggers the same LinkedIn message sent webhook as a text message, and its action type, li\_send\_voice\_note, is listed next to the text message action in the API and MCP.
    
-   AI voice notes are not limited to higher plans and are available on Pro.
    

## Frequently asked questions

**What happens if the lead is not a 1st-degree connection?**

The voice note cannot be sent, and the sequence stops for that lead. The fallback text is not used in this case. Make sure a Request connection step comes first, or only enrol leads you are already connected with.

**Do I need to record anything for an AI voice note?**

Only if you want your own voice. Otherwise pick a voice from the library on the sender profile.

**Can different senders in one sequence use different voices?**

Yes. The voice is set per sender profile, so each lead hears the voice of the sender they are connected with.

**What if I run out of social action credits?**

The fallback text does not cover this case, because a text message also needs a social action credit. Top up before launching a sequence with voice note steps.