Having trouble connecting a mailbox or sending emails using a domain you recently purchased on Mailforge?
One possible reason is that the registrant contact email address for your domain has not been verified yet.
When you purchase domains through Mailforge, a verification email is sent to the contact email address you entered during the purchase. This verification is required to keep the domains active.
The verification email is sent to the contact email address you entered when purchasing the domains.
This may be different from the email address you use to log in to Mailforge.
If the same contact email address is used for multiple domains, you only need to verify it once. Verifying that email address will verify and unsuspend all domains associated with it.
If your domains use different contact email addresses, each contact email address only needs to be verified once for the domains associated with it.
Any future domains purchased with an already verified email address will not have to be verified again.
Domain registrars require the registrant contact information for newly registered domains to be verified.
For newly registered domains, the contact email normally needs to be verified within 14 days. If it is not verified within that period, the domains may be suspended.
When a domain is suspended because its contact email has not been verified, its normal DNS configuration like MX, DKIM, DMARC, SPF is temporarily replaced.
This can affect services using the domain, including mailboxes.
You may notice things such as:
A mailbox becoming disconnected
Being unable to connect a mailbox
Emails failing to send
A domain or mailbox that was previously working suddenly stopping, even though it still shows as “Active” in the Mailforge dashboard
You may not receive a notification if your domain is suspended because the contact email wasn't verified in time.
To confirm whether your domain has been suspended, check its DNS records. A suspended domain’s existing DNS records are replaced with three A records, as shown below.
Find the verification email sent to the contact email address you used when purchasing the domain and follow the verification link.
You do not need to recreate the domain or manually replace its DNS records.
The domain will be restored automatically after verification. DNS changes may take some time to propagate, so check that your DNS records have returned to their expected configuration.
Warm-up can resume once the domain has been restored and the mailboxes are working correctly.
Your mailboxes retain the warm-up reputation they've already built. If your mailboxes were already fully warmed up before the suspension, they generally won't need to start from scratch. If they hadn't completed warm-up yet, they'll still need to finish the process.
Although your existing warm-up reputation is retained, inbox placement may still be affected by a prolonged interruption in sending. If your domain was suspended for an extended period and your mailboxes haven't been sending emails for a while, you may need to warm them up for longer to rebuild consistent sending activity.
If your mailboxes remain suspended after the domain has been restored, follow the steps below:
If your mailboxes show a “Suspended” status in Warmforge, contact us through live chat. Our support team can check their status and unsuspend them if necessary.
If your mailboxes are suspended on another warm-up platform, contact that platform's support team directly and explain that the domain suspension has been resolved.
First, check the Spam, Junk, or other filtered folders in the contact email inbox.
The verification emails are sent automatically, and depending on the email provider, automated messages can sometimes be filtered away from the main inbox.
If you still can't find the email, contact us through live chat and ask us to resend it. If you no longer have access to the registrant contact email address, contact support through live chat to request an update to your registrant details.
