---
title: "Mailbox Analytics in Primeforge"
description: "Get deeper visibility into your mailbox performance, sending activity, and deliverability with Mailbox Analytics in Primeforge."
url: https://help.salesforge.ai/en/articles/10333640-mailbox-analytics-in-primeforge
collection: "Primeforge"
updated: 2026-08-20
language: en
---

# Mailbox Analytics in Primeforge

Get deeper visibility into your mailbox performance, sending activity, and deliverability with Mailbox Analytics in Primeforge.

Mailbox Analytics gives you a detailed view of how each mailbox is performing, who you’re sending to, how recipients are responding, and where potential deliverability issues may be occurring.

## Accessing Mailbox Analytics

To view analytics for a mailbox:

1.  Open **Primeforge**.
    
2.  Select the mailbox you want to analyze.
    
3.  Open the **Analytics** section.
    

You’ll find two analytics views:

-   **Activity & Health**
    
-   **Recipients & Bounced**
    

You can also change the reporting period to **24h, 7d, 30d, 90d, Year, or All time**.

## Activity & Health

![](https://staticfiles.gleap.io/ghelparticle/VVAqvPiIuLxK42OZ07AccfGnkiTT1EXIIpvmTYlE2FMVQPQVsQ9NzJI3P9cq8nt9yJizJoCH3TX.png)

The **Activity & Health** view provides an overview of your mailbox's sending and receiving activity.

### Mailbox activity

You can see:

-   **Emails sent** — Total number of emails sent during the selected period.
    
-   **Emails received** — Total incoming emails received by the mailbox.
    
-   **Reply rate** — Percentage of sent emails that resulted in a reply.
    
-   **Bounce-backs received** — Number of bounce notifications received.
    
-   **First-touch contacts** — Contacts receiving their first email from the mailbox.
    

### Email activity over time

The activity chart lets you track mailbox activity across the selected time period, including:

-   Sent emails
    
-   Replies
    
-   Warm-up activity
    

This makes it easier to identify changes in sending volume, engagement, or warm-up activity over time.

## Sending IP Breakdown

Primeforge also provides visibility into the sending infrastructure associated with the mailbox.

For each sending IP, you can view:

-   Hostname
    
-   Sending volume
    
-   Blacklist status
    
-   Last activity
    

This can help you identify which IPs are handling your sending activity and quickly spot potential infrastructure or reputation issues.

## Bounced Emails

![](https://staticfiles.gleap.io/ghelparticle/6moy1U7raP1hMo6xVGX1JqoOIxNX2fPqJZTbZUJT4NJnblRMVjPh7ffwELrWP908yC3xTUtcYeh.png)

The **Bounced Emails** section provides a detailed overview of emails that were not successfully delivered.

You can:

-   View bounced emails
    
-   Search for specific bounces
    
-   Filter bounce results
    
-   Distinguish between **hard bounces** and **soft bounces**
    

### Bounce details

![](https://staticfiles.gleap.io/ghelparticle/k61ZPEY9Cwa0fYA5Pc5CFORkMFSv1e4IG5nBjyfcOqh2IQaT1t4hJFFnYINPeeR3hAtH49YIhXT.png)

Clicking on an individual bounce provides additional delivery information, including:

-   Bounce cause
    
-   Enhanced status
    
-   Reporting MTA
    
-   Message ID
    
-   Original DSN response
    

This information can be particularly useful when troubleshooting delivery failures and determining why a recipient server rejected or deferred an email.

## Recipients & Bounced

The **Recipients & Bounced** view provides insight into your recipient base and sending patterns.

### Recipient metrics

You can see:

-   **Unique recipients** — Number of distinct recipients contacted.
    
-   **Sends to prospects** — Total sends made to prospects.
    
-   **Average sends per prospect** — Average number of emails sent to each prospect.
    
-   **Top-domain share** — Share of your recipient activity concentrated among the most common domains.
    

## Recipient Email Providers

Primeforge breaks down your prospects based on their email provider or ESP.

This includes:

-   Microsoft 365
    
-   Google Workspace
    
-   Consumer email providers
    
-   Self-hosted mail servers
    

You can also see **reply rates by provider**, helping you understand how engagement differs across recipient platforms.

## Most Contacted Recipients

The analytics view highlights your **most contacted recipients**, allowing you to quickly identify recipients who have received the highest number of emails from the mailbox.

You can also view **top recipient domains** to understand which domains make up the largest portion of your outbound activity.

## Time Periods

Mailbox Analytics supports multiple reporting periods so you can analyze mailbox performance at different levels:

-   **24h** — Recent activity
    
-   **7d** — Weekly performance
    
-   **30d** — Monthly performance
    
-   **90d** — Quarterly performance
    
-   **Year** — Year-to-date activity
    
-   **All time** — Complete mailbox history
    

Switch between time periods to compare recent performance with longer-term trends.

## Why Mailbox Analytics Matters

Mailbox Analytics gives you a clearer picture of your mailbox performance in one place.

You can use it to:

-   Monitor sending and receiving activity
    
-   Track replies and engagement
    
-   Identify hard and soft bounces
    
-   Investigate individual delivery failures
    
-   Monitor sending IP activity and blacklist status
    
-   Understand who you're sending to
    
-   See which email providers your prospects use
    
-   Compare reply rates across providers
    
-   Identify your most contacted recipients
    
-   Analyze mailbox activity over different time periods
    

With these insights, you can more easily understand **how each mailbox is being used, where your emails are going, how recipients are responding, and where deliverability problems may be occurring.**