---
title: "Agent Frank - Multichannel"
description: "Using Multichannel Outreach with Agent Frank"
url: https://help.salesforge.ai/en/articles/10333576-agent-frank-multichannel
collection: "Agent Frank"
updated: 2026-10-20
language: en
---

# Agent Frank - Multichannel

Using Multichannel Outreach with Agent Frank

Agent Frank supports outreach through LinkedIn, Email, or a combination of both. This guide explains how the updated multichannel workflow works and how to set it up step by step.

## **Overview of Multichannel Outreach**

Agent Frank can run outreach using one or both channels:

-   **LinkedIn + Email**
    
-   **Email only**
    
-   **LinkedIn only**
    

Your selection determines which setup options, customization settings, and preview steps appear later in the process.

### **1\. Selecting Channels**

You will find your channel options in the **Channels** step.  
Here, choose the outreach mode you want to run.

![](https://staticfiles.gleap.io/ghelparticle/YAYZhZRmLT1Hv3PtrHZUkEoPXtaVxFPeRC6XTdqlWuirKKMqJYo5hBj1BsHWOL8hzn63MPiVwv3.png)

### **2\. Connecting Mailboxes and LinkedIn Accounts**

Agent Frank now uses **Sender Profiles**, which group your mailboxes and LinkedIn accounts together.  
If you have existing Sender Profiles, they will appear automatically.  
If not, the setup guide will walk you through creating:

-   Multiple mailboxes
    
-   One or more LinkedIn accounts
    
-   Or both, depending on your channel mode
    

![](https://staticfiles.gleap.io/ghelparticle/35dVVtvNWq1YkHUqi0qwSveiJiw0mCE6Gr3Fl3hJ0g4GLt9srKXKvksT7ewPSBySn8yYiHWHxpH.png)![](https://staticfiles.gleap.io/ghelparticle/LhWbdvtGucpUD9POwm169HBhyW6xvZmpcrfKtUeEl8nSa8tNUxVAWlk1OsK2Ks7mbMUhoxBhTen.png)![](https://staticfiles.gleap.io/ghelparticle/X1SzUqLGNNBAzh7loXCmqlETWBdR4b8EZ11CJSLFAxgKC3D5mh92Zc86cSRftEFKDaGm6eKUsbn.png)

**3\. Managing Sender Profiles**

All connected mailboxes and LinkedIn accounts appear in the **Senders** section.  
Here you can:

-   Review connected accounts
    
-   Add or remove mailboxes
    
-   Add or remove LinkedIn accounts
    
-   Adjust sender capacity
    

![](https://staticfiles.gleap.io/ghelparticle/ystiV6DZ1MgynZqllN5aJ7r5ZFC3qXecNwcAmd6AOPvPDg4U5gk96ocrClRoV9sLbvupLz9Gk3p.png)

### **4\. Using the Customization Step**

The Customization step adapts automatically based on the selected channels:

-   If you choose **Email only**, you’ll see email-specific preferences.
    
-   If you choose **LinkedIn only**, you’ll see LinkedIn-specific preferences.
    
-   If you choose **LinkedIn + Email**, both types of personalization appear together.
    

You can also set:

-   Send windows
    
-   Timezones
    
-   Wait days
    
-   Language switching
    
-   Re-engagement
    
-   Disinterest responses
    

![](https://staticfiles.gleap.io/gattachments/YqKg8t8SWqUXM4JgrC33Bf6eWzOXaioSo2nggcMDMTAPlFUfYS5Bjmdi0s8hNfq6AmqoE16r18x.png)

### **5\. Setting Do’s and Don’ts**

Do’s and Don’ts provide writing rules for Agent Frank.  
The updated interface now supports longer instructions and cleaner organisation.

Use this to instruct the agent on:

-   Tone preferences
    
-   What to emphasise
    
-   What to avoid
    
-   Specific language requests
    

![](https://staticfiles.gleap.io/gattachments/FIr9g224DYHOjqXxXVPzV1F2F4HsvrkFOGqyMwIlchpMlPt2HJVa0IsPkp0daJlblKWmCGFnqcM.png)

## **6\. Previewing the Outreach Sequence**

In the Preview step, you can review the full outreach entry point for each channel.  
You’ll see:

-   The initial LinkedIn message
    
-   The initial Email
    
-   Follow-up structure
    

This helps ensure the communication style matches what you expect before launching.

![](https://staticfiles.gleap.io/gattachments/0lp35ZLbgHoRfqNkgTRxlInxHz7mWN9xBrZlqXn80FSyhpHQO1IJIVKRNv2mOgPDgHYRtMpZwUV.png)

## **Summary**

The multichannel update gives you:

-   A cleaner workflow
    
-   Flexible outreach modes
    
-   Easier account setup
    
-   Clearer customization options
    
-   A detailed preview before launch
    

If you need help with channels, sender profiles, or optimization tips, the support team is ready assist you.